Oziel Hjc

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Verified Reviewer
| map-marker Valdosta, Georgia

Melting Pot was always my favorite, NOT ANYMORE

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That was ever asked where I wanted to eat. It was the Melting Pot but not anymore. I dont know what you guys have done with the quality of your steak but we ended up throwing away $200 worth of steak and will never be back again. We were told to get filet mignon we would have to pay $25 per person up charge on top of the $200 that we were already paying for four meals. We did not eat but a couple of bites of the meat it did not even taste like real meat. Your scheme to upsell cost you a very loyal customer. Shame on your Melting Pot its not broke I fix it???
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User's recommendation: Don’t go!!!

Steven S Yfq

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Verified Reviewer
| map-marker Valrico, Florida

Pissed off because of issues

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Because you cant get a hold of corporate. Thank you for screwing up my wifes Birthday. Be very careful between melting pot and meting pot social Not the same. Change the f name corporate *** they always get the wrong number. And there not the same one is down town and other is on Dalabry how. And they cant transfer you.
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User's recommendation: Check your Reaervations

Laura A Och

Order incorrect

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Ordered melting pot merchandise charged for free delivery, sending to incorrect address, unable to get a hold of anyone to ***
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Preferred solution: Full refund

User's recommendation: Don’t order

KIMBERLY S Eob

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Verified Reviewer
| map-marker Littleton, Colorado

Complaint

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We went to the LIttleton, Co location yesterday for our 12th anniversary, we booked online specifically on Sunday at noon for a dinner for 2 $140 + 1 $15 adult and 2 kids (kids eat free this day).

We were so excited to celebrate our family day. We arrived and the waiter asked if we had been there before, we said know, it was our first time.

He explained the dinner choices and dinner menus were on the table. He left us then returned and asked us if we wanted lunch menus instead, I responded that it did not matter to us as we had never been there, he urgently said oh let me grab you the lunch menus..

that was all he said then I asked for suggestions on flavors.

we had dinner and then he brought us the bill for $278!

He charged us for 2 dinners for 2 adults plus another adult, I questioned him, I said do kids not eat free?

He says oh not for the lunch menu.. and runs off never returning.

What a shady way to do biz, we will NEVER return here and will be sure to tell everyone about this shady practice.

also one of the 2 burners did not work for the first 2 courses so we had to walk around the table.

we asked to speak to a manager and he never returned, I called immediately upon leaving and was put on hold for a while, then they returned and said Peter could call me within an hour, no one ever called (shocker)

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Loss:
$318

Preferred solution: Full refund

User's recommendation: Don’t go here

Anonymous
map-marker Englewood, Colorado

Uodate

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The manager resolved everything And issues a refund for the mistake also clarified And apologized. Thanks
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Anonymous
map-marker Columbus, Georgia

Horrible company to work for

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I am so disgusted by the out right bullying. Not only that, but the blantant lies and disrespect they have for their employees while the management sits around taking credit for everything the servers do, then fires them. But not before bullying them and gossiping about them to the point where they ruin the employees mental health and then laugh about it. Sick disgusting people.
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User's recommendation: Do not ever go to the melting pot

Tiffany R Qna
map-marker Addison, Texas

Over charged

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Do not go to this location if you have more than 2 people. I have been to the Arlington location several times and always had a good time.

We always go with a 4 person group and are seated at a table with 2 burners. We always get the 4 course menu. We are given 2 types of cheeses, 2 types of chocolate and 2 sets of side dippers. We are charged the 2 person 4 course meal price twice.

The total comes to about $200 or so. Today we went to the Addison location expecting the same experience. When we arrived we were seated at a table with only one burner. I asked the server if we would be charged less since we only had 1 burner and would not be given the options for 2 different cheeses or chocolate.

I was told that we would not be charge any less even though we are being served less food.

I ended up paying $253 for the same meal a party of two would of payed half that. I would of been better if I would of separated our group and had 2 different tables for the same cost

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Preferred solution: Full refund

User's recommendation: Do not go there.

christina l Rgt
map-marker Mount Vernon, Illinois

I need the gift card number

I ordered a gift card for christmas, order # 29157, this was the only number received but trying to use it at the restaurant, they said the number wasnt correct.
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Lisa V Ulx
map-marker Troy, Michigan

Don't go

Tried to take my daughter there for the first time in troy mi location and go told sorry we can't take anyone cause we dont have enough staff. Seriously what the ***
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Reason of review:
Poor customer service

Preferred solution: A free meal would be nice

2 comments
Guest

So it sounds like staff called out sick, were no shows or there were some firings, which resulted in no staff. I understand this is annoying but would you have preferred the manager sat you and you received no service or food? Get a grip!

Guest
reply icon Replying to comment of Guest-1799165

Sounds like the manager doesnt know how to manage. Do you have any restaurant experience?

The manager should have sat them, served them and thanked them for their business at the end of the night. Get a grip he says.

Excuses are thr same as failures. Neither get the job done.

View more comments (1)
Kaid Cee

I don't believe the meat that we had was good

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The food we cooked was not good. The meat tasted funny. We said something they said it was fine.
View full review
Loss:
$111
Cons:
  • We got sick
Reason of review:
Bad quality

Preferred solution: Full refund

Kayla H Tqt

Atrocious Night out

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ive been here many times but my visit last night was terrible. We took my mother out for her birthday dinner, and i paid for the balloon & chocolate package and a picture. However, no one ever took the picture. As well, we were there for 30 minutes after ordering the 4 course option, and no food came. When the cheese fondue did come, it was cold. Next, i have a nut allergy and requested for a salad with no nuts. The server said I could, however when my salad arrived, there was almonds in it, which i didnt realize until after i ate it. I had to take medication to avoid having a severe reaction. Third, my mother has a mushroom allergy and tried to stop the server from putting mushrooms in the pot for the entree. She then tried to go around my mothers hand to pour them in rather than listening to what my mother was saying about her allergy. I intervened and got us a fresh bowl of vegetables without mushrooms. My mother later found mushroom in her pasta. She also had to take medication. As well, we were not asked if we could like refills on our drinks. Lastly, when the chocolate fondue came, the wrong one was brought out. When we corrected the server, he seemed annoyed with us and when he brought out the correct one, he was rude. They took $21 off of our bill for the first allergy incident however for an almost $200 bill, we had a $40 experience in regards to our service. the food was good, but everything else about the night was atrocious.
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Elliott W Eig
map-marker San Diego, California

Not a Treat

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I treated my wife to dinner out at the Melting Pot in San Diego last night. Little did I know it wouldn’t be such a treat. After being seated at our table it took so long to take our drink order, I had to go to the bar 15 mins later to order a beer. Since this was a Monday night the restaurant wasn’t busy at all. Why we had to wait 15 mins for service is hard to understand.
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Cons:
  • Consistently poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Teresa Y Igt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cocoa-Rockledge, Florida

Don't go - unless you enjoy sharing your food with ANTS!

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Updated by user Jul 08, 2019

After writing to the manager and posting on Yelp (which by the way The Melting Pot somehow got the posting removed!) - NOTHING was resolved. Just goes to show you the absolute GREED of the Melting Pot in "The Avenue - Viera"!

That place needs to be closed down due to the health violation in itself! ORIGINAL POSTING: We had one of the WORST dining experiences EVER last weekend when we went for a special celebration at the Melting Pot in Viera, FL. The food was most definitely NOT top notch and the service left a lot to be desired for! In regards to the food, three (of a party of four) had ordered filet mignon as one of the entrees to choose from and what was actually served seemed like bottom round roast!

I’m used to purchasing filet mignon and I know the quality of meat that filet mignon is. Filet Mignon was NOT served to us. The service was terrible - took us over 3 hours to complete the meal PLUS we had to ask the manager to take our check. The lighting was extremely DARK, to the point that you could barely read the menu and as the meal went on, we realized WHY they keep it so dark.

They keep it dark so you don’t see the ANTS CRAWLING AROUND ON THE TABLE TOP!!!!!!!! We were bitten while we ate only couldn’t see them. It wasn’t until I noticed some crawling across the small red light on the burner, while we were near the end having our chocolate fondue. As we were killing them, we even left one on a plate and showed the manager.

It was absolutely DISGUSTING and none of us will ever return. I’m sure not all of the Melting Pots are this way, but trust me, you will want to steer clear of the one in Viera!!! The manager did nothing other than provide us with a $10 fondue coupon for our return trip, as IF we’d ever want to return!!! That was a major slap in the face.

Our check should've been comped for the ant situation alone. Plus the bad food and terrible service on top of that should've made this a no-brainer. This particular restaurant is most definitely NOT top notch! Review about: The Melting Pot Sanitary Conditions.

Reason of review: Poor customer service. Monetary Loss: $220.

Preferred solution: Full refund. Tell what you liked about the company I didn't like: It was dark and full of ants.

Original review May 30, 2019
We had one of the WORST dining experiences EVER last weekend when we went for a special celebration at the Melting Pot in Viera, FL. The food was most definitely NOT top notch and the service left a lot to be desired for! In regards to the food, three (of a party of four) had ordered filet mignon as one of the entrees to choose from and what was actually served seemed like bottom round roast! I’m used to purchasing filet mignon and I know the quality of meat that filet mignon is. Filet Mignon was NOT served to us. The service was terrible - took us over 3 hours to complete the meal PLUS we had to ask the manager to take our check. The lighting was extremely DARK, to the point that you could barely read the menu and as the meal went on, we realized WHY they keep it so dark. They keep it dark so you don’t see the ANTS CRAWLING AROUND ON THE TABLE TOP!!!!!!!! We were bitten while we ate only couldn’t see them. It wasn’t until I noticed some crawling across the small red light on the burner, while we were near the end having our chocolate fondue. As we were killing them, we even left one on a plate and showed the manager. It was absolutely DISGUSTING and none of us will ever return. I’m sure not all of the Melting Pots are this way, but trust me, you will want to steer clear of the one in Viera!!! The manager did nothing other than provide us with a $10 fondue coupon for our return trip, as IF we’d ever want to return!!! That was a major slap in the face. Our check should've been comped for the ant situation alone. Plus the bad food and terrible service on top of that should've made this a no-brainer. This particular restaurant is most definitely NOT top notch!
View full review
Loss:
$220
Cons:
  • It was dark and full of ants
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Teresa Y Igt

I’m adding additional information. My husband responded to an email that he received from the General Manager at The Melting Pot in Viera (Jon Decker vierameltingpot@***.com).

After responding we NEVER heard from them again. My husband then forwarded the communication to the CEO of The Melting Pot (Bob Johnston bjohnston@***.com). Never heard anything from him as well. This company doesn’t care whether or not you had a terrible experience, this evident that it took posting negative reviews to hear from them.

On Tuesday, May 28, 2019, 5:20:04 PM EDT, Viera Melting Pot wrote: Mr. ….. I wanted to reach out to you for your visit this past Sunday. I would like to invite you back to dine with us again.

I meant no disrespect with the dip certificates that I offered you on Sunday. I hope that you will contact me so that I can take care of your next visit. Thank you, Jon Decker General Manager The Melting Pot Viera 2230 Town Center Avenue 101 Melbourne, FL 3294* ***.433.3040 www.meltingpot.com OUR RESPONSE: Sent: Tuesday, May 28, 2019 5:39 PM To: Viera Melting Pot Subject: Re: Visit this past Sunday Honestly, we have no desire to go back. Plus my parents live in Ocala so it's a very long drive for them to come out.

They made a special trip here so the four of us could celebrate both of our anniversaries and two birthdays. In regards to the "filet mignon", we purchase it from the butcher & have it cut to our specs. What was served to us was more like a bottom-round roast because it was so tough & stringy, plus the lack of flavor. Definitely not filet mignon.

If you wish to comp the check for the 4 of us, that'd be good.

The check number is 137****. Jim

Anonymous
map-marker Perkasie, Pennsylvania

Gift card did not work

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Need to talk with Corp. about purchased gift cards that had no money on them. Called three times left 2 messages no return call????
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Sendy Pwn

Gift card did not work

Office closed want them to see why our gift cards did not work
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Loss:
$50
Pros:
  • Deliciuos
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Heather M Hdf
map-marker Troy, Michigan

ILLIEGALLY STEALING, SCAMMING, LYING TO CUSTOMERS- Troy, Mi

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Hello. My name is Heather Miller.

My fiance, Tyler Bonilla, and I went to dine in for our anniversary last Saturday (2/16/19) at The Melting Pot Troy location. The meal was okay and our waitress was Arlyn. My fiance and I split the check, gave Arlyn a $2 tip each due for multiple reasons that left us unhappy. When our charge went through I checked my bank account to see she went ahead and gave herself her own tip, a $10 total tip to be exact, which I DID NOT authorize on the receipt.

On top of that, she ended up adding her own tip on my fiance's card as well, $4 total on his, that was not authorized either and she also went and charged him TWICE. I called Monday morning when I saw what she did to us and spoke to a manager named Matt. He told me at first that he saw no record of my card or amount charged and he would call me right back. He did not call me back.

I called later on and our waitress Arlyn picked up the phone and transferred me to Matt. I told Matt how unhappy I was again about his staff just going and stealing money illegally from customers, which is against the law. He told me Arlyn wasn't in the establishment and would talk to her later, which was a lie since she was the one who picked up the phone. He also magically was able to pull up my record of me being there and told me he would refund BOTH of our full meals and it would come within 1-3 days.

My refund ended up going through but not only did my fiance's refund not go through after 3 days but an extra $10 was taken from him to you guys on top of that. So now your establishment is continuing to steal more money from us. We both called back and spoke to a manager named Rachel. She said that my fiance's full refund would come.

Well my fiance did get a refund, but of only $10! He called back and Matt lied once again and claimed he told me on the phone that he would only be giving my fiance $10 when he actually told me he would refund the full amount.

What you guys have going on here is illegal and all we want is our FULL refund back that was promised. We spoke to our banks and if the full refund is not in my fiance's bank account by this morning we were advised to file a merchant dispute/chargeback against your establishment to get our refund back, which is what we plan on doing if it comes to that and there is no full refund today.

View full review
Loss:
$58
Cons:
  • Scamming customers
  • Stealing money
  • Refusal of refund
Reason of review:
Pricing issue

Preferred solution: Full refund

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