Anonymous
map-marker Escondido, California

E gift card never received

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Updated by user Dec 30, 2024

They were very professional and resolved my problem.But I would not ever get another e-card from them again.

Original review Dec 25, 2024

Order number 9835****

$200 E card never received to

Marc and Krista Salerno

Krista.sal@***.com

Ordered on Dec 17th to be delivered on December 24th 2024

Please explain why I had to call my son and daughter-in-law and ask tell them why they did not receive their Xmas e-card.

Please get back to me on this.

Mary Salerno

760717****

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User's recommendation: Don’t shop at melting pot. They did not deliver at all I will dispute charges

Hamza Dyi

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Alnost Hit Melting Point (Not Cheesed Off Yet)

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The Melting Pot - Alnost Hit Melting Point (Not Cheesed Off Yet)
The Melting Pot - Alnost Hit Melting Point (Not Cheesed Off Yet) - Image 2
Contains 1 confidential file for company representatives

"Someone" said they'd call - not yet.

An email said they'd send another???

Conflicting messages for this gift card.

Would like resolution befote Christmas.

Gift card for our family in KC ($150).

Order #65250

Michael DeWys

16129 Walnut Grove

Warsaw, Mo 65355

480 370 ****

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Preferred solution: Deliver product or service ordered

Catherine A Evc

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Verified Reviewer

Birthday certificate for strawberries

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Updated by user Nov 19, 2024

Wasta of time.

Original review Nov 18, 2024

Called customer service. Either the phone rang once and then there was silence, or voicemail asked for an extension or operator. I was sent to that phone extension which no one answered.

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Preferred solution: Certificate for birthday strawberries

Will B Ufz

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Verified Reviewer
| map-marker Alpharetta, Georgia

Awful service

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Our meal started off well, but Raymond Parrilla was an absolute rude, entitled employee. He displayed an arrogant attitude and claimed to be the general manager, only for us to find out he was an assistant manager.

He did absolutely nothing to help with the food quality and refused to do anything from a customer service perspective. Raymond will likely be the downfall of this establishment. He walked away and talked on his phone next to the empty bar area, not addressing our concerns. Then, he fabricated a statement that I had cursed at him, which is absolutely false.

They then handed us a 100-dollar check. Honestly, it was the worst service I have seen in decades. The waitress was nice, and she was trying to help, but Raymond interjected and showed how disrespectful he is.

I'm going to let all my business partners know that this location in Roswell provides toxic and terrible customer service (because of Raymond Parrilla). I hope you address this with him and let him know he lost a ton of business from my company and me.

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Loss:
$99
Pros:
  • Location
Cons:
  • Poor manager raymond parrilla and customer service

Preferred solution: Full refund

User's recommendation: Awful customer service (Raymond Parrilla) Assistant Manager

Adel Ufu
map-marker City Of Saint Peters, Missouri

Thank You Tory

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Tory was wonderful. She solved my issue quickly. I am getting a new gift card to replace the one I never received

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Anonymous
map-marker Columbus, Ohio

General information

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I have no issues with the melting pot every time has been a pleasant experience not sure why Im receiving this email

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Oziel Hjc

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Verified Reviewer
| map-marker Valdosta, Georgia

Melting Pot was always my favorite, NOT ANYMORE

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That was ever asked where I wanted to eat. It was the Melting Pot but not anymore.

I dont know what you guys have done with the quality of your steak but we ended up throwing away $200 worth of steak and will never be back again. We were told to get filet mignon we would have to pay $25 per person up charge on top of the $200 that we were already paying for four meals. We did not eat but a couple of bites of the meat it did not even taste like real meat.

Your scheme to upsell cost you a very loyal customer. Shame on your Melting Pot its not broke I fix it???

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User's recommendation: Don’t go!!!

Steven S Yfq

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Verified Reviewer
| map-marker Valrico, Florida

Pissed off because of issues

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Because you cant get a hold of corporate. Thank you for screwing up my wifes Birthday.

Be very careful between melting pot and meting pot social Not the same. Change the f name corporate *** they always get the wrong number.

And there not the same one is down town and other is on Dalabry how. And they cant transfer you.

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User's recommendation: Check your Reaervations

Laura A Och

Order incorrect

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Ordered melting pot merchandise charged for free delivery, sending to incorrect address, unable to get a hold of anyone to ***

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Preferred solution: Full refund

User's recommendation: Don’t order

KIMBERLY S Eob

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Verified Reviewer
| map-marker Littleton, Colorado

Complaint

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We went to the LIttleton, Co location yesterday for our 12th anniversary, we booked online specifically on Sunday at noon for a dinner for 2 $140 + 1 $15 adult and 2 kids (kids eat free this day).

We were so excited to celebrate our family day. We arrived and the waiter asked if we had been there before, we said know, it was our first time.

He explained the dinner choices and dinner menus were on the table. He left us then returned and asked us if we wanted lunch menus instead, I responded that it did not matter to us as we had never been there, he urgently said oh let me grab you the lunch menus..

that was all he said then I asked for suggestions on flavors.

we had dinner and then he brought us the bill for $278!

He charged us for 2 dinners for 2 adults plus another adult, I questioned him, I said do kids not eat free?

He says oh not for the lunch menu.. and runs off never returning.

What a shady way to do biz, we will NEVER return here and will be sure to tell everyone about this shady practice.

also one of the 2 burners did not work for the first 2 courses so we had to walk around the table.

we asked to speak to a manager and he never returned, I called immediately upon leaving and was put on hold for a while, then they returned and said Peter could call me within an hour, no one ever called (shocker)

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Loss:
$318

Preferred solution: Full refund

User's recommendation: Don’t go here

Anonymous
map-marker Englewood, Colorado

Uodate

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The manager resolved everything And issues a refund for the mistake also clarified And apologized. Thanks

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Anonymous
map-marker Columbus, Georgia

Horrible company to work for

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I am so disgusted by the out right bullying. Not only that, but the blantant lies and disrespect they have for their employees while the management sits around taking credit for everything the servers do, then fires them.

But not before bullying them and gossiping about them to the point where they ruin the employees mental health and then laugh about it. Sick disgusting people.

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User's recommendation: Do not ever go to the melting pot

Tiffany R Qna
map-marker Addison, Texas

Over charged

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Do not go to this location if you have more than 2 people. I have been to the Arlington location several times and always had a good time.

We always go with a 4 person group and are seated at a table with 2 burners. We always get the 4 course menu. We are given 2 types of cheeses, 2 types of chocolate and 2 sets of side dippers. We are charged the 2 person 4 course meal price twice.

The total comes to about $200 or so. Today we went to the Addison location expecting the same experience. When we arrived we were seated at a table with only one burner. I asked the server if we would be charged less since we only had 1 burner and would not be given the options for 2 different cheeses or chocolate.

I was told that we would not be charge any less even though we are being served less food.

I ended up paying $253 for the same meal a party of two would of payed half that. I would of been better if I would of separated our group and had 2 different tables for the same cost

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Preferred solution: Full refund

User's recommendation: Do not go there.

christina l Rgt
map-marker Mount Vernon, Illinois

I need the gift card number

I ordered a gift card for christmas, order # 29157, this was the only number received but trying to use it at the restaurant, they said the number wasnt correct.

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Lisa V Ulx
map-marker Troy, Michigan

Don't go

Tried to take my daughter there for the first time in troy mi location and go told sorry we can't take anyone cause we dont have enough staff. Seriously what the ***

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Reason of review:
Poor customer service

Preferred solution: A free meal would be nice

2 comments
Guest

So it sounds like staff called out sick, were no shows or there were some firings, which resulted in no staff. I understand this is annoying but would you have preferred the manager sat you and you received no service or food? Get a grip!

Guest
reply icon Replying to comment of Guest-1799165

Sounds like the manager doesnt know how to manage. Do you have any restaurant experience?

The manager should have sat them, served them and thanked them for their business at the end of the night. Get a grip he says.

Excuses are thr same as failures. Neither get the job done.

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Kaid Cee

I don't believe the meat that we had was good

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The food we cooked was not good. The meat tasted funny. We said something they said it was fine.

View full review
Loss:
$111
Cons:
  • We got sick
Reason of review:
Bad quality

Preferred solution: Full refund

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